Citizen’s Charter

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Citizen's Charter Reports

Implementation Status Reports

IFIC Citizen Charter Focal Point

With a specific complaint anyone may visit the branches/uposhakhas or contact our Customer Care Centre.

SL Complaint Initiating Level Contact Person
1 Customer Care Centre

Kazi Forhaduzzaman
Officer, Customer Care Service Quality Mgt.
Email: kazi.forhaduzzaman@ificbankbd.com
Contact Number: 09666716250 Ext-586

2 Branch/Uposhakha

Helal Ahmed
Head of Operations
Email: helal@ificbankbd.com
Contact Number: 09666716250 Ext-400

3 Branch/Uposhakha

Tagore Lakshaman Chandra Ghosh
Head of Customer Service Center
Email: lakshaman@ificbankbd.com
Contact Number: 09666716250 Ext-364

4 Social Media Platforms (Facebook)

Ahtasham Imam
Officer, Media Relations & CSR
imam@ificbankbd.com
+8809666716250 Ext-236